CANCELLATION Policy
General and SEN sessions
Bookings can't be cancelled or refunded, but you can reschedule to another session up to 24 hours before your start time, subject to availability. For a 2:00 PM session, that means by 2:00 PM the day before. Inside the final 24 hours, bookings can't be moved, and no-shows aren't refundable.
If you arrive after your session has started you're welcome to join, but your slot will still finish at the scheduled end time.
Party bookings
Party bookings are secured with a £50 deposit. This deposit is non-refundable, because booking a room takes that slot off sale and turns other families away. The remainder of your party cost is calculated and settled before the event, based on final numbers and anything added to the party package.
You can reschedule your party up to 48 hours before, subject to availability. Your deposit moves with the booking.
If you cancel, or don't attend, the deposit is not returned. Nothing further is charged.
Private hire
Private hire is secured with a £50 non-refundable deposit, with the balance calculated and settled before the event.
Private hire can be rescheduled up to 7 days before, subject to availability, and your deposit moves with the booking. We need the longer notice because the whole venue is held for you and can't be released at short notice.
If you cancel, or don't attend, the deposit is not returned.
If we cancel
If we have to cancel your booking — for maintenance, staffing or safety reasons — you'll be offered a full refund, including any deposit paid, or a rebooking, whichever you prefer.
Removal from the premises
As set out in our Terms & Conditions, guests who don't follow our Rules of Play or staff instructions may be asked to leave. No refund is given in these circumstances.
Booking online
Bookings for a specific date and time are exempt from the 14-day cancellation right that applies to most online purchases, because they are leisure services for a set date. The notice periods above apply instead.
Your statutory rights
This policy doesn't affect your rights under the Consumer Rights Act 2015.
Contact us
Email: funzoneplay@outlook.com
Thank you for choosing FunZone Bounce & Play — we look forward to welcoming you.