Speak to a member of staff or ask for the duty manager. Most things are quicker to put right on the day. If you'd rather raise it afterwards, email us and we'll respond within 5 working days.

Tell the nearest member of staff straight away. Don't wait, and don't worry about overreacting — we'd far rather look for a child who turns out to be behind the slide.

No. Our marshals monitor the arena for general safety, but responsibility for supervising your child stays with you throughout.

Not in the arena or café, to protect the privacy of every child in the building. If you've booked a party room you're welcome to take photos inside it during your time. Never in the toilets or changing areas.

Please get in touch and we'll arrange it. We'd far rather talk it through than have you arrive and find it isn't right.

Not with a wheelchair or mobility aid, as the surfaces are air-filled and unstable. Everyone in the arena needs to be able to move around it independently, or with the hands-on support of an adult who stays with them. We aren't able to provide hoists, transfers or lifting.

Our café, seating, reception and washrooms are step-free, and mobility aids are welcome throughout those areas.

We can't promise it will. Every child is different, and you know yours best. We'd encourage you to judge what's right for them, and we'd genuinely welcome your feedback on how we can make these sessions better.

Every child brings one carer free — whatever their age, and whether that carer goes on the inflatables or stays in the café. Your free carer needs to stay with the child they came with.

No, and we won't ask for proof.

Softer lighting, quieter music, and half our usual number of people so there’s room to breathe.

No. Your host looks after the practical side — setting up the room, serving food, keeping things to time and clearing away. Supervising children stays with their parents, guardians and carers, as it does on any visit.

Yes, up to 48 hours beforehand, subject to availability, and your deposit moves with it. The deposit isn't refunded if you cancel.

A £50 deposit secures your date. The balance is settled after the party based on final numbers, so you're never paying for children who didn't turn up.

All three include an hour in the arena and 40 minutes in a private party room. Bronze means ordering food separately from our café menu; Silver and Gold include a set food package. Gold adds party bags and a free return voucher.

From 10 to 30. For larger groups, private hire takes up to 100.

Tell us on the waiver when you book, and mention it again when you arrive. Full allergen information for everything we serve is kept at the café counter — just ask to see it. Our kitchen handles nuts, milk, eggs and gluten, so we can't guarantee any item is free from cross-contamination.

Cakes are the one exception. Let us know in advance and we'll talk you through it.

No, other than baby food, baby milk and water. We're responsible for allergen information for everything served on our premises, and we can only stand behind food we've prepared ourselves.

Yes, free and right outside. It's first come, first served, so allow a few extra minutes at weekends.

Comfortable clothes you can move in. Please remove jewellery and watches, empty your pockets, and tie long hair back. Anything with buckles or hard fastenings may need to come off before you go in.

Grip socks are compulsory in the arena for everyone, adults included. You're welcome to bring your own, or buy a pair at reception. They're included free with Silver and Gold party packages.

Please do. It's the single best way to skip a queue at the door. If you're hosting a party, send the link out with your invitations.

Yes, one per child, completed by a parent or guardian. It takes about two minutes and lasts a full year, so if you've been in the last twelve months you're already covered.

Bookings can't be cancelled or refunded, but you can reschedule to another session up to 24 hours before your start time, subject to availability. For a 2:00 PM session, that means by 2:00 PM the day before. Inside the final 24 hours, bookings can't be moved, and no-shows aren't refundable.

Under 1s go free.

Yes. Under 5s must be supervised on the inflatables by an adult who goes in with them, so you'll need a full adult ticket rather than the £3 spectator one — even if you don't plan to bounce yourself. Worth budgeting for, as it catches people out.

It depends on one thing: whether you're going into the arena.

Going in, for any reason including supervising, needs a full adult ticket at £11. Staying in the café or viewing areas is £3, and that's flat whether you stay one hour or two.

You're welcome to join, but your session still finishes at its scheduled end time.

One hour. You can add a second hour for £6 per bouncer at checkout.

It's the safest way to get the time you want, especially at weekends and during school holidays. You can book right up to and after a session has started if there's space, but busy slots do sell out.